Coaching Clients to Write a BIFF Response® to Hostile Email

Do you know someone who would benefit from learning how to write a BIFF Response? For over eight years, we’ve been teaching mediators, therapists, attorneys and other professionals this simple, four-step method to help their clients get control over angry communications from the difficult people in their lives.

This video includes the basics of writing a BIFF Response, plus gives you the tools you’ll need to effectively coach your clients in how to do it too.

This program contains 1 hour and 40 minutes of Professionalism Content.